Good news, the Book with Confidence policy has been extended to cover travel dates up to 31st Mar 22.  This means if your plans change, you can now request a fee free exchange for travel dates between 21st June 21 and 31st Mar 22.


The simplest way is to amend your tickets online via My Booking. You will know if your booking is included in this policy when you make a change online and see - £0 change fee.

These are the rules around this policy....

  • You must have an Advance Single ticket and are due to travel between 21st June 2021 and 31st Mar 2022.
  • Your new booking can be for travel beyond 31st Mar 2022.
  • You must request changes/ book your new ticket by 18:00 the day before your original departure*
  • You can make multiple changes all fee free. 
  • Changes are only allowed for a different time/date of travel, so you need to stick to the same departure and arrival stations.
  • The difference between the price of your original Advance ticket paid and the cost of the next suitable fare for your journey is payable. If you change to a train on which a cheaper fare is available, the difference will not be refunded.