December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18.00 the day before travel. Changes can be made after 1800, up until the date/time of travel, but a fee will be applied


The simplest way to amend your tickets is online via My Booking. You will know if your booking is included in this policy when you make a change online and see - £0 change fee.

These are the rules around this policy....

  • You must have an Advance Single type of ticket.
  • You must request changes / book your new ticket by 18:00 the day before your original departure.
  • You can make multiple changes all fee free. 
  • Changes are only allowed for a different time/date of travel, so you need to stick to the same departure and arrival stations.
  • The difference between the price of your original Advance ticket paid and the cost of the next suitable fare for your journey is payable. If you change to a train on which a cheaper fare is available, the difference will not be refunded.