To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements. This means if your plans change, you can request a fee free exchange for travel dates between 21st June and 31st December.  Visit here instead for more details

You may be eligible for a fee free change of journey or refund if your journey was affected by Coronavirus travel restrictions.

If your booking matches either of the following criteria then you have 18 months from the original date of travel to make a fee free change in your online account:

  • Booked before 1st November 2020 for travel between 1st November and 2nd December
  • Booked before 5th January for travel any time after 5th January

A full list of refund and change availability are displayed in the table below. Please check your country and tier of the stations you're travelling to or from, date of travel, and date of booking.

England / 2 & 3 Wales / All
Scotland/ 4
14th Oct to 1st NovBefore 26th OctYes - callNo. Normal fee applies
UK Wide / All1st Nov to 2nd DecBefore 1st NovYes - onlineNo. Normal fee applies
UK Wide / All3rd Dec to 2nd JanBefore 26th NovYes - callNo. Normal fee applies
UK Wide / 316th to 30th DecBefore 19th DecYes - callNo. Normal fee applies
UK Wide / 326th to 30th DecBefore 30th DecYes - callNo. Normal fee applies
UK Wide / 3On or after 31st DecBefore 30th DecYes - callNo. Normal fee applies
England & Wales / 423rd Dec to 27th DecOn or after 24th Nov until 19th DecYes - onlineYes - online or 'My Tickets' in app
Scotland (Scotrail trains only) / 4
From 20th DecAnyYes - online
Yes - online or 'My Tickets' in app
UK Wide / AllOn or after 5th JanOn or before 4th JanYes - onlineNo. Normal fee applies
UK Wide / Students2nd Jan to 7th FebOn or before 2nd DecYes - callNo. Normal fee applies

If none of the above details relate to your booking then normal ticket refund and change terms and conditions apply.

Information about changing an Advance Single ticket

  • Changes can only be made from your online account.  This is not available from within our app. 
  • You will have a full 18 months (if necessary) from the date of your original departure to rebook so you don't need to make an immediate decision.
  • You can change the ticket more than once but only once online (if applicable).  A second change will need to be requested by calling.
  • The difference between the price of your original Advance ticket paid and the cost of the next suitable fare for your journey is payable.  If you change to a train on which a cheaper fare is available, the difference will not be refunded.