Booking changes and refunds due to Coronavirus travel restrictions

You may be eligible for a fee free change of journey (you can rebook at any time within the next 6 months) or refund if your journey was affected by Coronavirus travel restrictions.


Please check your date of travel in the table below against the country and tier for the stations you're travelling to or from, if you booked within the timescale mentioned the corresponding options are available to you. 


If your journey is not included normal terms and conditions apply.



COUNTRY / TIERS
DATE OF TRAVEL
DATE OF BOOKINGADVANCE SINGLE TICKET CHANGE 
(FEE-FREE)
FLEXIBLE TICKET REFUND
(FEE-FREE)
England / 2 & 3 Wales / All
Scotland/ 4
14th Oct to 1st NovBefore 26th OctYes - callNo. Normal fee applies
UK Wide / All1st Nov to 2nd DecBefore 1st NovYes - callNo. Normal fee applies
UK Wide / All3rd Dec to 2nd JanBefore 26th NovYes - callNo. Normal fee applies
UK Wide / 316th to 30th DecBefore 19th DecYes - callNo. Normal fee applies
UK Wide / 326th to 30th DecBefore 30th DecYes - callNo. Normal fee applies
UK Wide / 3On or after 31st DecBefore 30th DecYes - callNo. Normal fee applies
England & Wales / 423rd Dec to 27th DecOn or after 24th Nov until 19th DecYes - onlineYes - online
Scotland (Scotrail trains only) / 4
From 20th DecAnyYes - online
UK Wide / AllOn or after 5th JanOn or before 4th JanYes - online
No. Normal fee applies
UK Wide / Students2nd Jan to 7th FebOn or before 2nd DecYes - callNo. Normal fee applies


Information about changing an Advance Single ticket


  • You can make the change anytime within the next 6 months so you don't need to make an immediate decision
  • You can change the ticket more than once  (* apart from those tickets booked before 1st Nov as above)
  • When you decide is the right time to call then our number is 0333 202 2222 and we're open to between 08:00 and 20:00. 


For all changes the following terms apply -  The difference between the price of your original Advance ticket paid and the cost of the next suitable fare for your journey is payable.  If you change to a train on which a cheaper fare is available, the difference will not be refunded.


If none of the above details relate to your booking then normal ticket refund and change terms and conditions apply.